Refund policy

Embrace the Jolt Coffee Return Policy

We want you to be satisfied with your purchase. Please review our timeline, condition requirements, and item-specific policies below before initiating a return. Keep in mind there are different conditions for roasted coffee beans and Coffee by Any Means brand items.

General Merchandise (Coffee Gear, Apparel, & Home Decor)

Standard Returns (0–14 Calendar Days)

You are eligible for a full refund to your original payment method if your return is initiated within 14 calendar days of the original order date.

Extended Returns (15–30 Calendar Days)

Returns initiated between 15 and 30 calendar days from the original order date are eligible for store credit only, less a 5% handling fee.

To qualify for either a refund or store credit, all general merchandise must be:

  • Undamaged

  • Unworn and unused

  • Returned with all original tags attached

"Coffee by Any Means" Collection

All products within the Coffee by Any Means collection are eligible for store credit only.

These items must still conform to the strict condition policy outlined above (undamaged, unworn, unused, and with original tags attached) to qualify for a return.

Roasted Coffee

Because our single-origin, medium, and dark roasts are freshly roasted and prepared to ensure maximum quality, all roasted coffee bags are final sale and strictly non-refundable.

Beyond 30 Days

We cannot accept returns, issue refunds, or provide store credit for any items returned more than 30 days after the original order shipment date.

Return Eligibility and Process

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. You will be asked to provide photos of the item you are returning to help us determine your items are return eligible.

To start a return, you can log-in to your customer account and initiate the return process. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at customersupport@embracethejolt.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as roasted coffee beans, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. 

We cannot accept returns on roasted coffee orders (unless arrived damaged), sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Return policies apply.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customersupport@embracethejolt.com.