Shipping policy

Embrace the Jolt Coffee Shipping Policy

Order Processing

All orders are processed within 2–5 business days. To ensure peak quality, our coffee is roasted to order. Please note that processing times do not include weekends or federal holidays.

Split Shipments

We partner with specialized facilities to fulfill different types of products. Freshly roasted coffee, custom apparel, and household goods ship from different locations. If your order contains mixed item types, they will likely arrive in separate packages on different days.

Shipping Times & Rates

Shipping charges are calculated and displayed at checkout. Standard domestic delivery generally takes 3–7 business days after processing. Delivery timelines depend on the specific product and destination.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number(s). For split shipments, you will receive separate tracking updates for each package. The tracking link will be active within 24 hours.

Incorrect Shipping Addresses

Customers are responsible for providing an accurate shipping address at checkout. We cannot process refunds or replacements for orders shipped to an incorrect address provided by the customer.

Damaged or Lost Orders

If your items arrive damaged, please contact us within 7 days of delivery with your order number and clear photos of the damage so we can issue a replacement. If your package is marked as delivered but cannot be found, please contact the shipping carrier directly to file a claim.